Frequently Asked Questions
How can I place an order?
You can place an order by contacting your local store, calling 877-DO-FRUIT (877-363-7848), or ordering online at www.ediblearrangements.com
Can I pick an arrangement up from a store?
Do you deliver arrangements?
We have 957 locations operating and coming soon across the USA, Canada, Puerto Rico, UK, Dubai, Kuwait and Saudi Arabia, and we can deliver to those store locations’ surrounding zip codes.
Does your fruit contain preservatives?
How long will the fruit last?
Our arrangements are sold at the peak of freshness. We recommend you enjoy your arrangement right away. If that’s not possible, make sure to keep the original wrapping and refrigerate upon receipt. If the arrangement is already opened, remove the fruit from the skewers, place in an airtight container and refrigerate.
None of your stores service the zip/postal code I entered, can you ship the arrangement?
How much notice should I give when ordering an arrangement?
What if the person I am sending an arrangement to is not home when the arrangement is delivered?
For residential deliveries: If the recipient is not available at the time of delivery, we may attempt to leave the gift with a neighbor. If the gift is left with a neighbor, the recipient will be notified with instructions for retrieving the gift upon their return. If a neighbor is not available to take the gift, the delivery person will leave a notification alerting the recipient of the delivery attempt and providing instructions to contact the Edible Arrangements store.
Do you have a brochure of your products?
How can I track the delivery once I place an order?
Is it safe to use my credit card online?
Yes; we never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology.
How do I cancel or change an order I already placed?
If you need to cancel or change an order, please immediately contact the local store you placed the order with. Customers should not cancel the order less than 24 hours before the scheduled delivery; however, we will attempt to do our best to comply with your request.
Do you offer gift cards?
Do you customize arrangements?
We have over 50+ different arrangements to choose from with a wide range of sizes and varieties of fruit. Arrangements can be customized by adding specialty containers, dipped fruit, a plush bear or a mylar balloon.
Do you do timed deliveries?
We do not promise delivery times, however we will do our best to accommodate the open hours of offices, schools and businesses. You may always call and check in on the status of your delivery or visit our website for tracking updates Click here
What kind of chocolate does Edible Arrangements use?
Do your products contain any nuts?
Some of our arrangements and boxes have crushed or sliced almonds so there are nut products in the preparation areas. We cannot guarantee that a gift will not have come in contact with nuts or nut oil. We also have a few arrangements and boxes that are dipped in peanut butter. Peanut Butter Bouquet®, Peanut Butter Daisy™, Peanut Butter and Chocolate Dipped Bananas™ and Peanut Butter Dipped Apple Wedges™. We recommend that you take the necessary precautions based on any related allergies.
Can I change the containers?
Are your stores Kosher certified?
Our store are individually owned and operated, and some of our franchise owners have gone through the Kosher certification process. Please contact your local store to see if they are Kosher Certified, or look for the *Kosher Certified text next to the store name on the locations page.
Will you contact the recipient prior to delivering the product?
How much is delivery?
How can I get a coupon for your company?
Where can I find information on buying a franchise?
Go to www.eafranchise.com to learn more about purchasing an Edible Arrangements location or call 888-727-4258.
Do I receive an email confirmation after I place my order?
After you process your order you will see a confirmation page. We highly recommend you print out this confirmation page and keep it on record. You may receive a confirmation/invoice email after you place your order. If an email was not received that can mean that either:
- Your email address was entered incorrectly
- Your email service provider may have blocked the confirmation email if the address was not added as a safe sender or
- The email may be in your spam or junk folder. Due to the high volume of orders you may experience a delay in receiving the confirmation/invoice email.
What if I didn’t see a confirmation page and didn’t receive an email confirmation?
If you didn’t receive any of the confirmation messages, please call 877-DO-FRUIT (877-363-7848) immediately, DO NOT process the order again to avoid duplicate orders. One of our customer service representatives will assist you in tracking your order to see if it was processed. If the order did not process successfully you will be able to place your order with the customer service representative at that time.
Do you have any products for kids?
What days do you delivery?
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