COVID-19 Update-Blog https://blog.ediblearrangements.com/covid-19-re-op
ening/
    Help
    Find a Store
     Welcome, Edible Rewards ®
    Log In or Sign Up
    Skip Navigation LinksHome Legal Edible Sites Privacy Policy

    Edible Arrangements Privacy Policy

    Updated: January 13, 2021

    Edible Arrangements, LLC, and its subsidiaries and affiliates, (collectively referred to as "Edible," "we," "us" or "our") respects your privacy. We know you care how information about you is used and shared. This Privacy Policy (the "Policy") describes our privacy practices with respect to information collected by or submitted to us on our websites www.ediblearrangements.com, www.edible.com, <www.edible.ca>,<www.dippedfruit.com>, <www.fruitflowers.com>, <www.eafg.net> and other websites, mobile sites, and Apple or Google Applications available on those respective providers, that are otherwise owned, operated, or controlled by Edible (individually and collectively referred to as the "Edible Sites").

    For a printable version of this policy, please click here


    This Policy is subject to and made a part of the Edible Terms of Use ("Terms"), which are incorporated into this Policy by reference. 


    We reserve the right to modify or amend this Policy at any time and for any reason. Changes to this Policy shall be effective when posted to the Edible Sites. In case of any material change to the Policy, we will notify you by providing prominent notice on the Edible Sites or by using the contact information you have on file with us. You are responsible for reviewing this Policy each time you use or access the Edible Sites. Your continued use of this Edible Sites are an acknowledgment and consent to any terms contained in this Policy, as it may be amended from
    time to time.

    By visiting our Edible Sites, you acknowledge and agree that you have read this Policy and agree to the collection, use and other processing of your information in accordance with the practices described in this Policy. If you do not agree to all or any of the terms, conditions and practices set forth herein, do not access the Edible Sites or any of its pages.

    This Edible Sites are intended for adult use only, and we do not knowingly collect any personal information from anyone under the age of 13. In the event that we learn that a person under the age of 13 has provided us with personal information, we will delete it.


    SITE MANAGEMENT AND PRODUCTION


    The Edible Sites are managed by Edible Connect, LLC, and exist for the purpose of disseminating information about Edible Arrangements, LLC, and EDIBLE® products, and to provide a mechanism for users of our Edible Sites to order our EDIBLE® products and participate in our promotional activities.


    CONSENT TO INTERNATIONAL TRANSFER


    If you are visiting our Edible Sites and provide us with personal information, we may transfer that personal information to our affiliates and subsidiaries or to other third parties, in accordance with local law. We may also transfer your personal information across borders, from your country or jurisdiction to other countries or jurisdictions in accordance with legal requirements. You acknowledge you understand that by providing your personal information to us, your personal information (i) will be used for the uses identified in accordance with this Policy, and (ii) may be transferred as indicated above, in accordance with applicable law. By using the Edible Sites, participating in any of the services, and/or providing us with this information, you acknowledge this transfer, which may not offer the same level of data protection as the country where you reside, in accordance with the terms of this Policy.


    MOBILE APPLICATION USERS


    • Text Messages:  We distribute mobile coupons and other promotional text messages to devices of guests who have requested this information via an opt-in request. If you opt-in, you agree to receive recurring autodialed text messages from or on behalf of Edible about promotions, special offers, and discounts at the phone number provided. Your consent is not required and is not a condition of any purchase. Further, we may send you transactional messages, such as shipping notifications, payment confirmation, and other informational messages, if you provide us your telephone number. Message and data rates apply. To opt out of Edible mobile messaging, reply “stop” to text messages sent from 334253 (EDIBLE). This will opt you out of all Edible text message campaigns from 334253 (EDIBLE).
    • Push Notifications:  You may at any time opt out from further allowing Edible to send you push notifications by adjusting the permissions in your mobile device.
    • Geo-Location:  You may at any time opt out from further allowing Edible to access location data by adjusting the permissions in your mobile device.

    Uninstall the Edible Mobile Application:  You can stop all further collection of information by the Edible mobile application by uninstalling the Edible mobile application. You may use the standard uninstall process available as part of your mobile device or via the mobile application marketplace or network. Note: If you uninstall the mobile application from your device, the Edible unique identifier associated with your device will continue to be stored. If you re-install the application on the same device, Edible will be able to re-associate this identifier to your previous transactions and activities.

    Mobile application users:  The following provisions apply to users of Edible mobile applications (each, an “Application”):

    • Device and Usage Information:  Device and usage information will be shared with Google Analytics (Google), Apple Analytics (Apple) and Crashlytics (Fabric, a Google company) for analytics and crash reporting.  Device and Usage information may also be collected by Third Party SDK’s when connecting or interacting with them. Please see our COOKIES, OTHER TRACKING DEVICES AND THIRD-PARTY SERVICE PROVIDERS section below for more information.
    • Users of the Apple Application:  If you download and/or use our Application(s) for iPhone or iPad: These Terms & Conditions incorporate by reference the Licensed Application End User License Agreement (the “LAEULA”) published by Apple, Inc. (located online at http://www.apple.com/legal/itunes/appstore/dev/stdeula/). For purposes of these Terms & Conditions, the Application is considered the “Licensed Application” as defined in the LAEULA and Edible is considered the “Application Provider” as defined in the LAEULA. If any of these Terms & Conditions conflict with the terms of the LAEULA, these Terms & Conditions shall control.
    • Mobile Service, Internet and Service Fees:  The use of the Application requires use of a mobile device and wireless mobile data service, which must be obtained from your wireless carrier, and may require Internet access, which must be obtained from your service provider; you are responsible for obtaining and paying for such additional services and obtaining a suitable device, including without limitation all usage charges related thereto. You may be required to send and receive, at your cost, electronic communications related to the Application, including without limitation, administrative messages, service announcements, diagnostic data reports and Application updates from Edible, your mobile carrier or third party service providers. If you do not have an unlimited wireless mobile data plan, you may incur additional charges from your wireless service provider in connection with your use of the Application. You are solely responsible for obtaining any additional subscription or connectivity services or equipment necessary to access the Application, including but not limited to payment of all third party fees associated therewith, including fees for information sent to or through the Application.

    The Application may not work with all devices or all mobile carriers. Edible makes no representations that the Application will be compatible with or provided by all mobile carriers. In the event that fees are charged for the Application or other third-party service providers charge a fee for the products or services they provide, you agree to pay such fee to the respective party in exchange for your continued use of such products or services. Some services may be subject to different or additional terms (including fees), which you will be required to agree to prior to your use of such services.


    COLLECTED INFORMATION


    We gather information about individuals when they submit comments, questions or requests for information to us on this Edible Sites. We use information we receive to operate and improve the content of this Edible Sites, and to provide the product(s), service(s) or information, or carry out the transaction(s) that you have requested or authorized. We may share parts of the information we gather on our Edible Sites or otherwise maintain such information with our affiliates, franchisees, and service providers (for more information please see the USE AND SHARING INFORMATION section below). Anonymous analytical information is collected when the mobile application is used, this includes information about your interaction with the Edible Sites, including the actions you take on the Edible Sites. Like many sites, we and our third-party service providers, such as advertising and analytics providers, use cookies, web beacons and other data technologies to receive and store certain types of information when you interact with us through your computer or mobile device.  Using these technologies helps us recognize you, customize your experience and make relevant marketing messages. Please see our COOKIES, OTHER TRACKING DEVICES AND THIRD-PARTY SERVICE PROVIDERS section below for more information.

    We also collect personal information in the following ways and for the following purposes:

    • Orders and Purchases: If you submit an order for an EDIBLE ARRANGEMENTS, LLC, product on the Edible Sites, you will be required to submit verifiable and accurate identity and contact information, delivery and billing address, and payment information. This personal information will be used for billing purposes and to fill product orders, to send you emails and text/SMS messages about promotions if you have opted in, and may be retained for record keeping and legal purposes along with the content of your order. We utilize industry-standard Secure Sockets Layer ("SSL") technology to allow for the encryption of all product orders submitted on our Edible Sites in order to protect your credit card and other information. For additional details about our information security practices please see the SECURITY section below. If you are uncomfortable with submitting your credit card or other order information via the Internet for any reason, please feel free to contact your local Edible Arrangements, LLC, store directly.
    • EDIBLE REWARDS® Program: We permit our Edible Site(s) users to register for an EDIBLE REWARDS® account for their personal use only ("Rewards Account"). Rewards Account are not permitted to be used for business orders or accounts set up through Edible For Business concierge or the Edible Corporate Gifts website portal. If you decide to register for an EDIBLE REWARDS® Account, you will be required to provide us with your name, address, email address, phone number, and to choose a password. For each Rewards Account, the Rewards Account holder will be able to set up birthday or gift reminders within their Rewards Accounts; and create address book entries for you and your recipients of the EDIBLE ARRANGEMENTS, LLC, products ordered on the Edible Sites, in-store, or through the call center. We will also collect the names, addresses, and phone numbers of those persons whom you add to your personal address book. (For additional details about our EDIBLE REWARDS® Program please visit www.edible.com/rewards.) We will use this information only for the purpose of filling product orders and other requests made through the Edible Sites, and the promotion of EDIBLE ARRANGEMENTS, LLC, products. We utilize industry-standard SSL technology to allow for the encryption of all Rewards Account registrations on our Edible Sites. For additional details about our information security practices, please see the SECURITY section below.
    • Franchisee Applications: We permit our Edible Sites users who are interested in franchise opportunities with Edible Arrangements, LLC, to submit a request for general information. Our request for general information will ask you to provide some general information, including your area of interest, your name, your email address, and your phone number. One of our Franchise Development team members will then send you an email to schedule a time to discuss our franchise opportunities. If you decide to submit a franchise application, you can submit it online through the Edible website once a username and password is provided to you by us. The franchise application will require you to submit your name, your spouse’s name, your contact information, your Social Security Number, and information about your work and professional experience, your educational background, and personal and/or business finances. In addition, we will ask for permission to conduct a check regarding your credit history, work experience, and general character. If you do not consent, we will not be able to process your application. We utilize industry-standard SSL technology to allow for the encryption of all franchisee applications submitted on our Edible website. For additional details about our information security practices please see the SECURITY section below. If you are uncomfortable with submitting a franchisee application via our Edible website for any reason, please feel free to print a copy of the franchisee application and submit a completed application to your Edible Arrangements, LLC franchise representative via facsimile (number to be provided by your franchise representative) or by mail (click here for our address).
    • Electronic Mail and Social Media: Edible may retain the content of any email or social media posting that Edible receives, the email or social media account address from which it is sent, and our response. Content and other information in or related to emails sent by you to Edible Arrangements, LLC or postings on any of Edible social media platforms, such as Facebook and Twitter may be used as testimonials or for other marketing purposes in accordance with the Terms. Please be aware that when you receive a receipt acknowledging your email or an upload to one of our social media accounts or your submission of an order or application form, it means that the message or form has been routed into the Internet, and not that it has been received by us. We also collect information automatically using technology when you visit our Edible Sites or social media pages or when you open one of our emails. For additional details about the information we collect using technology, please see the COOKIES AND OTHER TRACKING DEVICES section.
    • Promotions and Sweepstakes: From time to time, we may offer promotions or sweepstakes on our Edible Sites or through our Social Media platform accounts (“Promotion”). When you enter a Promotion, we may require the submission of all or some of the following: your name, email address, postal address, telephone number, and birth date. Additional information may be requested depending on the specific promotion, but submission of such information may be optional. We will only use this personal information for purposes of administering the Promotion in accordance with its rules. Please note, we may post the name, likeness, and other information about contest winners in accordance with the official Promotion rules (but we will not publish your email or street address information) on the Edible Sites and you hereby grant us permission to do so.
    • Video messaging/e-Postcards: From time to time, we also may give you the option to send an e-Postcard to a friend, or a video message to a recipient (“e-message”). An e-message is a fun, easy way for you to electronically share images of an EDIBLE ARRANGEMENTS, LLC, product with someone else, or video gift message to a recipient. If you elect to send an e-message, you will be required to provide your name, your email address, and the recipient's name and email address. You also will be allowed to type in a brief text message or record a video message. We will use this information to transmit the e-message and/or a link to the e-message provider on the Internet on your behalf. We may use the recipient’s email address to send him or her information regarding us, our products, services, promotions, or upcoming events that we think may be of interest to the recipient. The recipient can opt-out of receiving such emails by following the instructions in any such email. When you choose to send an e-message you will be linked to a third-party provider site subject to their privacy policies and terms that may be less restrictive than ours. See Section “COOKIES, OTHER TRACKING DEVICES AND THIRD-PARTY SERVICE PROVIDERS below.
    • Device Authentication/Fraud Detection: We, or a third party acting on our behalf and at our direction, may collect information about your device to authenticate your device and to protect you and us against fraud.  Specifically, we may collect your Device ID, GPS logs (which includes information about your location and movement) and device info logs (which includes information about your device’s operating system, model, brand, mac address).  That information will be used solely for device authentication and fraud detection purposes.


    COOKIES, OTHER TRACKING DEVICES AND THIRD-PARTY SERVICE PROVIDERS


    A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a small piece of data sent from an Edible Site and stored in a user's web browser while the user is browsing an Edible Site (“Cookie”). Every time the user loads an Edible Site, the browser sends the Cookie back to the server to notify the Edible Sites of the user's previous activity. Web beacons (also known as image tags, gif or web bugs) are small pieces of code used to collect advertising data, such as counting page views, promotion views or advertising responses (“Web beacons”). Our Edible Sites' web server automatically collects and we may use your Cookies, Web beacons, and other similar tracking technologies (collectively “Tracking Technologies”) to collect “non-personal” information as you browse our Edible Sites. Certain pages of the Edible Sites, and promotional email messages, or newsletters we send, may contain Tracking Technologies that allow us to count users who have visited those pages and to determine whether messages have been opened and acted upon.

    Some of these Tracking Technologies may be placed by third party service providers to help determine the effectiveness of our advertising campaigns or email communications. These Tracking Technologies may be used by these service providers to place a persistent Cookie on your computer. Doing this allows the service provider to recognize your computer each time you visit certain pages or emails and compile anonymous information in relation to those page views. The use of Tracking Technologies by third party service providers is within their control and not ours. We do not control their Edible Sites or their policies and practices regarding your information and you should be aware that different rules might apply to the collection, use or disclosure of your information by third parties in connection with their advertisements or promotions and other sites you encounter on the Internet. This Policy does not cover any use of information that a third-party service provider may directly collect from you and we do not undertake to confirm, investigate, or police their practices. For example, we work with the below:

    Google Analytics. To help facilitate the delivery of relevant content, we use Google Analytics. Google Analytics uses cookies to report on user interactions on our and others' websites. We use the data collected for optimizing marketing, refining advertising and/or programming strategies, and generally improving user experience. For more information about Google Analytics and how it collects and processes data, please visit: https://policies.google.com/technologies/partner-sites. Instructions on opting out of Google Analytics using a specific plug-in is available at the following link: https://tools.google.com/dlpage/gaoptout. Note that this opt-out is specific to Google activities and does not affect the activities of other ad networks or analytics providers that we may use.

    We also use Facebook Analytics to measure your use of our Edible Sites, tailor our Edible Sites to your interests, and improve our products and services. Please note, Facebook can connect this data with your Facebook account and use it for its own advertising purposes, in accordance with Facebook’s Data Policy which can be found at Facebook.com/about/privacy/. Please click here if you would like to withdraw your consent.

    We use Tracking Technologies, web server log files and tracking code, and information we receive through the use of these Tracking Technologies to analyze trends, administer the Edible Sites, track users’ movement, and gather broad demographic information for aggregate use. Information of this type may be combined with other sources of information for these purposes. Specifically, through the use of web server log files and tracking code any or all of the following information may be accessed, collected, analyzed and stored during or after your visits to our Edible Sites: the name of the domain from which you access the Internet; the date and time you access our Edible Sites; the pages that you visit on our Edible Sites and the sequence in which you visit them; the amount of time that you spend on any given page of our Edible Sites; the Internet address of a website that you visited immediately before visiting our Edible Sites; the Internet address of a website from which you linked directly to our Edible Sites, if any; the Internet address of a website that you visit immediately after leaving our Edible Sites; the type of operating system on your computer; and the type of browser that you are using to view a Edible Sites.

    The practice of collecting these Tracking Technologies is a standard practice on the Internet. If you do not want us to collect your Cookies, you can set your browsers or third-party software to reject cookies. If you reject the Cookie, you may be unable to use portions of our Edible Sites that require registration, some pages of the Edible Sites might not function properly, and the Edible Sites experience will not be capable of being tailored to you from visit to visit. Also note that even if you opt-out of interest-based advertising, these Tracking Technologies may still collect data for other purposes including analytics and you will still see ads from us, but the ads will not be targeted based on behavioral information about you and may therefore be less relevant to you and your interests. Please consult your web browser's Help documentation for more information about how to turn these Cookies on and off for your browser. The Network Advertising Initiative also offers a means to opt-out of a number of advertising cookies. Please visit their website here to learn more and to opt-out, if desired. Cookies are placed on your computer, and accordingly we neither store Cookies on our computers nor forward them to any external parties. Additionally, the Digital Advertising Alliance provides an opt-out mobile app to control interest-based advertising on apps on your mobile device, available on the Apple Store, Google Play, and Amazon’s Appstore.

    By visiting our Edible Sites, whether as an EDIBLE REWARDS® member or otherwise, you acknowledge, understand and hereby agree that you are giving us your consent to track your activities through use of these Tracking Technologies and that we may use Tracking Technologies in the emails we send you.


    HOW WE RESPOND TO DO NOT TRACK SIGNALS


    The “Do Not Track” (“DNT”) privacy preference is an option that may be made in some web browsers allowing you to opt-out of tracking by websites and online services. At this time, global standard DNT technology is not yet finalized and not all browsers support DNT. We therefore do not recognize DNT signals and do not respond to them.


    USE AND SHARING INFORMATION


    • Use of Information: We use your personal information in a variety of ways, including processing EDIBLE ARRANGEMENTS, LLC product orders, sending marketing and promotional emails, custom audience purposes, text messaging, processing registration as an EDIBLE REWARDS® member, contacting you regarding the administration of your EDIBLE REWARDS® membership, Edible for Business orders, Promotions you have participated, responding to questions or other requests submitted through our Edible Sites, improving our Edible Sites, our services, and for internal business purposes, tailoring your experience on our Edible Sites, and to otherwise maintain and administer our Edible Sites. We may also use your personal information as disclosed at the time you provide such personal information through Promotions or as an EDIBLE REWARDS® member, or by submitting a Franchise Application, or by setting up an Edible Corporate Gifts account.
    • Sharing Information: We may share your information with our independently owned franchisees, subsidiaries, affiliates, or other third parties to perform functions or services on our behalf, to jointly offer products and services, to fulfill product orders placed on our Edible Sites, to process Edible For Business orders, and to facilitate the EDIBLE REWARDS® program. We do not sell, rent, or lease your personal information.
    • Transaction Requirements: We sometimes retain the services of our independently owned franchisees and other third parties to perform functions or services on our behalf. For example, we use service providers to send emails and e-messages on our behalf; and our franchisees may create and ship the EDIBLE ARRANGEMENTS, LLC products that you order on our Edible Sites, send birthday or holiday reminders, and access your EDIBLE REWARDS® account to redeem earned rewards. To our knowledge, these companies do not retain share, store or use personal information for any secondary purposes not otherwise disclosed in this Policy. However, we do not undertake to confirm, investigate, or police their practices.
    • Our Affiliates: From time to time, we may send your information to our affiliates, including Netsolace, Inc., or, if for example, we believe that they may have information about franchising or other opportunities that may be of interest to you.
    • Joint Promotions: From time to time, we may work with third parties to provide specific services or products and/or offer promotional offers. When engaging in these joint promotions, , information may be provided to both the Edible Sites and the third parties’ sites. In the event that the third party requests your information, you will be subject to that third parties’ privacy policy. However, if we share your information with a third party, we will require that entity to treat your information in compliance with applicable law. We will share only the names and other information that is necessary for the third parties to provide these services or products. These third parties are not permitted to use personal information except for the purpose of providing these services or products. However, we do not undertake to confirm, investigate, or police their practices. Please review these third party’s privacy policies before providing your information.
    • Business Transfers: As we continue to develop our business, we may share or transfer your personal information in the course of any direct or indirect reorganization process including, but not limited to, mergers, acquisitions, divestitures, bankruptcies, and sales of all or a part of our assets. Your information may be shared following completion of such transaction and/or during the assessment process pending transfer. If transferred in such a case, your information would remain subject to this Policy or a privacy policy that, at a minimum, protects your privacy to an equal degree as this Policy.
    • Protection of Site and Others: We may preserve and have the right to disclose any information about you or your use of this Edible Sites without your prior permission if we have a good faith belief that such action is necessary to: (i) protect and defend our rights, property or safety or that or those of our affiliates or franchisees, other users of the Edible Sites, or the public; (ii) enforce the Terms for this Edible Sites and our EDIBLE REWARDS® program; or (iii) respond to claims that any content violates the rights of third-parties. We may also disclose information as we deem necessary to satisfy any applicable law, regulation, legal process or governmental request.

    We will share aggregated demographic information with our affiliates, franchisees, subsidiaries, and other third parties. This type of information is not linked to any personal information that can identify any individual person.


    DATA RETENTION


    We will retain your information for as long as needed to provide you services and to comply with our accounting and legal obligations, resolve disputes, and enforce our agreements.


    SECURITY

     

     

     

    While no data transmission over the Internet is 100% secure from intrusion, we have reasonable and appropriate security measures in place to attempt to protect against the loss, misuse, and alteration of your personal information under our control. We have taken reasonable steps to confirm the information is retained in secured facilities and that reasonable measures have been implemented for protection from unauthorized access.

    The Edible Sites utilizes industry-standard SSL technology to allow for the encryption of potentially sensitive information submitted to us in product orders, Rewards Account registrations and sign-ins. We conduct financial transactions via secured transmissions but may not always secure other parts of our Edible Sites. Edible uses thawte® SSL Certificates to offer secure communications by encrypting such data to and from the Edible Sites.

    However, no security system is impenetrable. We cannot guarantee the security of our Edible Sites or databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. We ask that you do your part by maintaining any usernames and passwords you use to access the Internet or this Edible Sites strictly confidential. If we learn of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Edible Sites or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of the Edible Sites. We may post a notice via our Edible Sites if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.

    WE DO NOT SEND EMAILS ASKING YOU TO PROVIDE OR CONFIRM CREDIT CARD NUMBERS, SOCIAL SECURITY NUMBERS OR YOUR USERNAME AND PASSWORD! If you receive such email communication, please forward it immediately to the Edible Sites’s Privacy Administrator at privacypolicy@edible.com and then immediately deletes the fraudulent email from your computer.


    YOUR INFORMATION AND OPTING-OUT


    If you do not wish to receive periodic mailings or emails, text messages, or telephone contact concerning our Edible Sites, our products and services, holiday, birthday and gift reminders, upcoming events, or your EDIBLE REWARDS® membership, you may opt-out of receiving such marketing or promotional communications by sending us a written request to the address listed below or by following the opt-out or unsubscribe instructions in the email or text you receive from us. In addition, you may deactivate your EDIBILE REWARDS™ membership by following the instructions in the EDIBLE REWARDS™ terms and conditions. You may deactivate your Edible Corporate Gifts (ECG) portal account or Edible For Business account by contacting Edible For Business concierge or following the instructions on the ECG portal. However, if you choose to opt-out of marketing or promotional communications, and/or deactivate your EDIBLE REWARDS® or ECG accounts, we reserve the right to contact you regarding your orders, technical support and any other matter that might affect our service to you, and/or your use of the Edible Sites, as applicable.


    YOUR CALIFORNIA PRIVACY RIGHTS Last Updated: January 12, 2021

    This section of the Policy provides additional information solely for California residents, as required under the California Consumer Privacy Act of 2018 (“CCPA”), and applies to their “personal information” as defined in the CCPA, whether collected online or offline. That definition is: any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household. This and any other terms defined in the CCPA used in this section have the same meaning as under the CCPA.

    Note, however, that there are a number of exemptions from the application of the CCPA. The table below sets out some of the categories of personal information (as defined by the CCPA) that are not subject to the CCPA, and therefore are not covered by this California section of the Policy. Note that other sections of the Policy may still apply in addition to other privacy notices that we may issue addressing our specific relationship with you, including privacy notices that are sent to individuals.

    Categories of Personal Information Exempt Under CCPA

    Additional Edible Arrangements Notices You May Receive

    Personal information we collect about job applicants, independent contractors, or current or former full-time, part-time and temporary employees and staff, officers, directors or owners of Office Depot, and that is used solely in that context.

    Edible provides a separate privacy notice as required under the CCPA.

    Personal information we collect and provide for use that is subject to the Gramm-Leach Bliley Act (“GLB”).

    Edible provides a separate privacy notice as required under GLB.

    Publicly available information from government records.

    -

    Except for your Right to Opt-out and your Right of Non-Discrimination (see “Your CCPA Rights and Choices” below), personal information we collect in a “business-to-business context”. This personal information is collected when we engage in business-to-business transaction or communicate solely in the context of conducting due diligence for, providing or receiving a product or service to or from a company and obtain personal information regarding California residents.

    -

     

    Categories of Personal Information that We Collect

    The table below sets out generally the categories of personal information (as defined by the CCPA) about California residents that we have collected (or have not collected, as indicated below) from California residents within the last twelve (12) months. We collect these categories of personal information from the sources described in the “Sources of Personal Information” section below. Our collection, use and disclosure of personal information about a California resident will vary depending upon the circumstances and nature of our interactions with you.

    Categories of personal information

    Do we collect?

    Name, Contact Information and other Identifiers: Identifiers such as a real name, address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, or other similar identifiers.

    YES

    Customer Records: Paper and electronic customer records containing personal information, such as name, address, telephone number, current employment, bank account number, credit card number, debit card number, or any other financial or payment information, or health insurance information.

    YES

    Protected Classifications: Characteristics of protected classifications under California or federal law such as age.

    YES

    Purchase History and Tendencies: Commercial information including records of products or services purchased, obtained, or considered, or other purchasing or use histories or tendencies.

    YES

    Biometric Information: Physiological, biological or behavioral characteristics that can be used alone or in combination with each other to establish individual identity, including DNA, imagery of the iris, retina, fingerprint, faceprint, hand, palm, vein patterns, and voice recordings, keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information.

    NO

    Usage Data: Internet or other electronic network activity information, including, but not limited to, browsing history, clickstream data, search history, and information regarding a resident’s interaction with an internet website, application, or advertisement.

    YES

    Geolocation Data: Precise geographic location information about a particular individual or device.

    YES

    Audio, Video and other Electronic Data: Audio information such as call recordings.

    YES

    Professional or employment-related information: Employment history, qualifications, licensing, disciplinary record.

    YES

    Education Information: Information about education history or background that is not publicly available personally identifiable information as defined in the federal Family Educational Rights and Privacy Act (20 U.S.C. section 1232g, 34 C.F.R. Part 99).

    YES

    Profiles and Inferences: Inferences drawn from any of the information identified above to create a profile reflecting a resident’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, or aptitudes.

    NO

    Our Use of Personal Information

    We collect the personal information about you listed above for the following business purposes:

    • Providing Support and Products: Including to provide our products, including our websites, applications and online services; to communicate with you about your access to and use of our products; to respond to your inquiries; to provide troubleshooting, fulfill your orders and requests, process your payments and provide technical support; and for other customer service and support purposes.
    • Analyzing and Improving Products and Operations: Including to better understand how users access and use our products, to evaluate and improve our products and business operations, and to develop new products; to conduct surveys and other evaluations (such as customer satisfaction surveys); and for other research and analytical purposes.
    • Personalizing Content and Experiences: Including to tailor content we send or display on our websites and other products and to otherwise personalize your experiences.
    • Securing and Protecting Our Business: Including to protect and secure our business operations, assets, products, network and information and technology resources; to investigate, prevent, detect and take action regarding fraud, unauthorized access, situations involving potential threats to the rights or safety of any person or third party, or other unauthorized activities or misconduct.
    • Corporate Governance and Internal Operations: Including our general business, accounting, record keeping and legal functions; legal compliance; and related to any actual or contemplated merger, acquisition, asset sale or transfer, financing, bankruptcy or restructuring of all or part of our business.
    • Advertising, Marketing and Promotional Purposes: Including to reach you with more relevant ads and to evaluate, measure and improve the effectiveness of our ad campaigns; to send you newsletters, offers or other information we think may interest you; to contact you about our products or information we think may interest you; and to administer promotions and contests.
    • Complying with Legal Obligations: Including to comply with the law, our legal obligations and legal process, such warrants, subpoenas, court orders, and regulatory or law enforcement requests.
    • Defending our Legal Rights: Including to manage and respond to actual and potential legal disputes and claims, and to otherwise establish, defend or protect our rights or interests, including in the context of anticipated or actual litigation with third parties.

    Sharing of Personal Information

    We share the following personal information categories we collect about you for the business purposes listed above with our independently owned franchisees, Edible affiliates, subsidiaries, and service providers: Identifiers, Customer Records, Protected Classifications, Purchase History and Tendencies, Usage Data, Geolocation Data, Professional or Employment-Related Information, and Education Information.

    Sources of Personal Information That We Collect

    We collect personal information about you from the following sources:

    • Directly from you, including when you submit an order for a product, register for a Rewards Account, communicate with us, apply for an open position, apply for a franchise, enter a Promotion, send an e-message, or otherwise interact with us on social media;
    • Indirectly from you, including when you browse our Edible Sites; and
    • From our service providers, when you visit Edible Sites.

    California Resident CCPA Rights

    California law grants California residents rights with regard to their personal information and imposes several restrictions on particular business practices as set forth below.

    • Right to Opt-out of Sale of Personal Information: While you have the right to opt-out of the sale of your personal information if a company sells your personal information, Edible does not sell personal information, including personal information from California residents who we know are younger than 16 years old, as we understand that term to be defined by the CCPA and its implementing regulations.
    • Verifiable Request to Delete: California residents have the right to request deletion of their personal information that we have collected about them and to have such personal information deleted, except where an exemption applies.
    • Verifiable Request to Know: California residents have the right to request and, subject to certain exemptions, receive a copy of the specific pieces of personal information that we have collected about them in the prior 12 months and to have this information delivered free of charge, either (a) by mail or (b) if we hold the information in electronic format, electronically in a portable and, to the extent technically feasible, readily useable format that allows the individual to transmit this information to another entity without hindrance. California residents also have the right to request that we provide them certain information about how we have handled their personal information in the prior 12 months, including the: categories of personal information collected; categories of sources of personal information; business and/or commercial purposes for collecting and selling their personal information; categories of third parties/with whom we have disclosed or shared their personal information; categories of personal information that we have disclosed or shared with a third party for a business purpose; and categories of third parties to whom the residents’ personal information has been sold and the specific categories of personal information sold to each category of third party. California residents may make Requests to Know up to twice every 12 months.

    Submitting Requests: Requests to Opt-out of Sale of Personal Information, Requests to Know, and Requests to Delete may be submitted by emailing us at privacypolicy@edible.com, or by contacting us at 1-877 363-7848 (toll free). Whenever feasible for verification, we will match the identifying information provided by you to the personal information already maintained by us. If, however, we cannot verify your identify from the information already maintained by us, we may request additional information. You may designate an authorized agent to make a request on your behalf. Such authorized agent must have permission to submit requests on your behalf. We may deny a request from an agent that does not submit proof that they have been authorized by you to act on your behalf. We will respond to verifiable requests received from California consumers as required by law.

    Right to Non-Discrimination and Financial Incentives

    The CCPA prohibits unreasonable adverse treatment (called “discrimination”) of California residents for exercising their rights under the CCPA. This discrimination may exist where a business denies or provides a different level or quality of goods or services, or charges (or suggests that it will charge) different prices, rates, or penalties on residents who exercise their CCPA rights, unless doing so is reasonably related to the value provided to the business by the residents’ personal information. We offer the following incentives to California residents EDIBLE REWARDS® (“Program”). California residents may review the Program terms and opt in to the Program clicking HERE. California residents may also subsequently opt-out of the Program by emailing us at rewards@edible.com and asking for us to cancel your participation in the Program. These financial incentives are reasonably related to the value of the data you provide.

    A business may offer financial incentives for the collection, sale or deletion of California residents’ personal information, provided the incentive is not unjust, unreasonable, coercive or usurious, and is made available in compliance with applicable transparency, informed consent, and opt-out requirements. California residents have the right to be notified of any financial incentive offers and their material terms, the right to opt-out of such incentives at any time, and may not be included in such incentives without their prior informed opt-in consent.

    “Shine The Light” Law

    California Civil Code Section 1798.83 (known as the "Shine the Light" law) requires certain businesses to respond to requests from California customers about personal information disclosed to third parties for the third parties’ direct marketing purposes. Edible does not disclose customers’ personal information to third parties for third parties’ direct marketing purposes. In the event we do so in the future, we will not disclose any of your personal information to third parties for third parties’ direct marketing purposes unless you consent at the time you provide such information.


    ACCESS TO, AMENDMENT, AND DEACTIVATION OF INFORMATION


    Depending on your residence, you may have rights available to you regarding your personal information. We respond to any rights request in accordance with local legal requirements. You may have the right to access, review, correct, update, or deactivate the personal information that we maintain about you, including your EDIBLE REWARDS® member preferences or ECG account, or ask for a list of service providers handling your personal information, at any time by sending a written request to the postal or email address set out below, or following the instructions in any promotional email you receive from us. We may take a reasonable period of time to respond. If you request the deactivation or change of information on our system, such information may be retained in our backup systems for a period of time subject to technology restrictions, or as a precaution against systems failures. Some information may be retained for longer periods as required by law, contract or auditing requirements.


    LINKS AND USE OF SOCIAL MEDIA


    The Edible Sites contain links to other sites. Please be aware that Edible Arrangements, LLC, is not responsible for the terms of use or privacy practices of such other sites unless otherwise expressly provided by Edible Arrangements, LLC. We encourage our users to be aware when they leave our Edible Sites and to read the privacy statements of each and every Edible Site. This Policy applies solely to information collected on the Edible Sites.

    We sometime use third party social media content we obtain from Twitter, Instagram, Pinterest, Facebook on our Edible Sites and our social media platforms. The privacy protections provided on these third-party social media sites are not part of our Policy and may differ from the privacy protections described in this Policy. If you upload content related to our Edible Arrangements, LLC, products on third party social media sites, that share information with the general public, user community, and/or a third-party social media Edible Sites it may be used or shared by us on our Edible Sites or our social media platforms to promote our Edible Arrangements, LLC products and services. Consequently, you should review the privacy policies of these third-party sites before using it and ensure that you understand how your content maybe used. You can adjust your privacy settings on your accounts with these third-party sites to match your preferences.


    QUESTIONS


    If you have any questions regarding this Policy, or want to have any personal information removed, please contact us at:

    Edible Connect, LLC

    980 Hammond Drive, Suite 1000

    Atlanta, GA 30328 USA 
    Attn: Legal Department - Privacy 
    Telephone: +1 203 774-8000


    Email: privacypolicy@edible.com

    Sign up for promotions and special offers.

    See Terms of Use



    I agree to receive up to 6 autodialed text messages per month from or on behalf of Edible Arrangements, LLC about promotions, special offers, and discounts at the phone number provided above. I understand that my consent is not required and is not a condition of any purchase. Standard text message and data rates apply. Not all carriers covered. You can always text STOP to 334253 to stop getting text messages (you will be sent a confirmation message), or call 877-DO-FRUIT. Text HELP to 334253 for help.